Privacy Policy
1. Introduction and Scope
Dart Computer Solutions (“Dart,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information obtained through our website at https://www.dartsolutions.com (the “Site”) and through our in-store, on-site, and remote technical support services.
Dart Computer Solutions provides managed IT services (MSP), break-fix computer repair, remote technical support, network installations, custom PC builds, antivirus and cybersecurity solutions, and related technology services to residential and business clients in Central New York.
This policy applies to all visitors and users of the Site, walk-in customers, remote support clients, and managed services clients. Separate managed services agreements (MSAs) and statements of work govern the data handling obligations specific to our managed services engagements.
2. Information We Collect
2.1 Information You Provide Directly
- Submit contact, support ticket, or service inquiry forms (name, email, phone number, message)
- Device drop-off or shipment for repair
- Remote support session requests
- Purchases in-store or online
- Managed services sign-up or agreements
- Employment applications or resumes
- Newsletter subscriptions
2.2 Information Collected During Service Delivery
- Files, documents, photos, and device data accessed during repair or remote support
- Network configurations and credentials for managed services
- Device serial numbers, hardware specifications, software licensing data
- Business data and system configurations
We access this information only as necessary to perform services and do not retain or use it for other purposes unless required by law or with consent.
2.3 Information Collected Automatically
- IP address and approximate location
- Browser type and operating system
- Pages visited and usage behavior
- Referring URLs
- Device identifiers
2.4 Cookies and Tracking Technologies
- Essential cookies (required for site functionality)
- Analytics cookies (e.g., Google Analytics)
You may manage cookie preferences through the consent banner.
3. Remote Support Sessions — Special Notice
- Remote access is only initiated with your explicit consent
- You may terminate a session at any time
- Technicians access only what is necessary for support
- We recommend closing sensitive applications before sessions
- Sessions are not recorded without consent
4. How We Use Personal Information
- Provide and manage services
- Communicate about service updates and billing
- Process payments
- Send optional communications
- Improve services and website
- Prevent fraud and security issues
- Comply with legal obligations
- Evaluate job applications
We do not sell personal information or use automated decision-making that produces legal effects.
5. Disclosure of Personal Information
5.1 Service Providers
- RMM and IT management providers
- Cybersecurity vendors
- Help desk platforms
- Hosting and analytics providers
- Payment processors
- Email and communication tools
5.2 Referral Partners
We may share limited data with vendors to fulfill service requests.
5.3 Legal Disclosures
We may disclose data when required by law or to protect rights and safety.
5.4 Business Transfers
Data may be transferred in mergers or acquisitions under confidentiality protections.
5.5 No Sale of Personal Information
We do not sell personal information.
6. California Residents — CCPA/CPRA Rights
6.1 Categories Collected
- Identifiers (name, email, phone, IP)
- Commercial information
- Internet activity
- Geolocation data
- Employment-related data
- Device and technical data
- Sensitive personal information (limited use)
6.4 Your Rights
- Right to know
- Right to delete
- Right to correct
- Right to opt out of sharing
- Right to limit sensitive data use
- Right to non-discrimination
6.5 Exercising Rights
Email:
Mail: Dart Computer Solutions, Attn: Privacy Officer, 3524 West Genesee St, Syracuse, NY 13219
7. Data Retention
- Service records: up to 7 years
- Managed services data: duration + 3 years
- Contact data: up to 3 years
- Job applications: up to 1 year
- Analytics data: up to 26 months (aggregated)
8. Data Security
- Encryption in transit and at rest
- Access controls
- Employee security training
- Endpoint security tools
We notify users of breaches as required by law.
9. Client Device and Data Handling Policy
- We only access necessary files for repair
- No monitoring tools installed without consent
- Backups are recommended before service
- Unclaimed devices may be disposed after 90 days
- Illegal content may be reported to authorities
10. Third-Party Websites and Tools
We are not responsible for third-party privacy practices. Review their policies before use.
11. Children’s Privacy
We do not knowingly collect data from children under 13.
12. Changes to This Privacy Policy
We may update this policy and post changes on this page with a revised date.
13. Contact Us
Dart Computer Solutions
Attn: Privacy Officer
3524 West Genesee St, Syracuse, NY 13219
Phone: 315-487-2667
Email:
Hours: Monday–Friday, 9:00 AM–6:00 PM